Privacy policy

Protecting your privacy

A1 Uggboots is committed to providing you with the highest levels of customer service. This includes protecting your privacy. A1 Uggboots is bound by the Commonwealth Privacy Act 1988, which sets out a number of principles concerning the protection of your personal information.

Set out below is information that A1 Uggboots is required to communicate to its customers. A1 Uggboots recommends that you keep this information for further reference.

Your personal information

Personal information held by A1 Uggboots may include your name, date of birth, current and previous addresses, telephone/mobile phone number, email address, bank account or credit card details, occupation, driver’s license number and username or password. A1 Uggboots also holds details of your A1 Uggboots services (including their status), as well as certain details about your personal interests.

If you choose not to provide certain personal information (e.g. your date of birth), stemevents may not be able to provide you with the services you require, or the level of service on which A1 Uggboots prides itself.

Occasionally, you may need to provide personal information about other individuals to A1 Uggboots (e.g. delivery addresses of receivers of our products). If so, A1 Uggboots relies on you to inform those individuals that you are providing their personal information to A1 Uggboots and advise them that A1 Uggboots can be contacted for information.

You have the right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, you will need to put your request in writing, for security reasons, and send it by e-mail to: sales@a1uggboots.com.au

A1 Uggboots reserves the right to charge a fee for searching for and providing access to your information.

How we collect your personal information

A1 Uggboots collects personal information in a number of ways including:

Directly from you, when you provide information by phone or in application forms, or when you submit your personal details through the A1 Uggboots website.

From third parties such as A1 Uggboots’s related companies, credit reporting agencies or your representatives.

From publicly available sources of information.

From A1 Uggboots’s own records of how to use your A1 Uggboots services.

How we use your personal information

Your personal information may be used to:

Verify your identity;

Assist you to subscribe/unsubscribe to A1 Uggboots services;

Provide the services you require;

Administer and manage those services, including charging, billing and collecting debts;

Inform you of the ways the services provided to you could be improved;

Conduct appropriate checks for credit – worthiness and for fraud;

Research and develop A1 Uggboots services;

Gain an understanding of your information and communication needs in order for A1 Uggboots to provide you with a better service; and

Maintain and develop A1 Uggboots’s business systems and infrastructure, including testing and upgrading of these systems.

Also, your personal information is collected so that A1 Uggboots can promote and market its services to you (including by way of direct mail, telemarketing, SMS and MMS messages). A1 Uggboots does this to keep you informed of its products, services and special offers. These services are opt-in only and will never be issued to you without your consent. If you do not wish A1 Uggboots to promote and market its products, services and special offers to you, please contact us by e-mail: sales@a1uggboots.com.au

When we disclose your personal information

In order to deliver the services you require, A1 Uggboots may disclose your personal information to organisations outside of A1 Uggboots. Your personal information is disclosed to these organisations only in relation to A1 Uggboots providing its services to you. These organisations carry out A1 Uggboots’s:

Customers enquires;

Mailing operations;

Billing and debt – recovery functions;

Information technology services;

Installation, maintenance and repairs services;

Market research; and

Web site usage analysis.

A1 Uggboots takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

In addition, A1 Uggboots may disclose your personal information to:

Your authorised representatives or legal advisers (e.g. when requested by you to do so);

Credit – reporting and fraud – checking agencies;

Credit providers (for credit rating, credit provision and financing);

A1 Uggboots related companies;

A1 Uggboots professional advisers, including its accountants, auditors and lawyers;

Other service providers (for example, if you obtain services from other providers, A1 Uggboots may need to disclose your personal information for billing purposes);

Government and regulatory authorities and other organisations, as required or authorised by law; and

Organisations who manage A1 Uggboots’s business and corporate strategies, including those involved in a transfer/sale of all its assets or business (including accounts and trade receivables) and those involved in managing A1 Uggboots’s corporate risk and funding functions (e.g. securitisation)

Oleomark Pty Ltd websites

Oleomark Pty Ltd – the owner of A1 Uggboots – provides products and services via its various web sites, including www.a1uggboots.com.au. When you visit Oleomark Pty Ltd sites, its web servers record anonymous information such as the time, date and URL of the request. This information assists A1 Uggboots to improve the structure of its web sites and monitor their performance.

Oleomark may use ‘cookies’ on various web sites. Cookies are an industry standard and most major web sites use them. A cookie is a small text file that our web sites may place on your computer. Usually, cookies are used as a means for Oleomark Pty Ltd sites to remember your preferences. As such, cookies are designed to improve your experience with A1 Uggboots.

In cases, cookies may collect and store personal information about you. Oleomark Pty Ltd extends the same privacy protection to your personal information, whether gathered via cookies or from other sources. You can adjust your Internet browser to disable cookies or to warn you when cookies are being used. However, if you disable cookies, you may not be able to access certain areas of our web sites or take advantage of the improved web site experience that cookies offer.

Help us to ensure we hold accurate information

A1 Uggboots takes all reasonable precautions to ensure that the personal information it collect, uses and discloses is accurate, complete and up-to-date. However, the accuracy of that information depends to a large extent on the information you provide. That’s why A1 Uggboots recommends that you:

Let A1 Uggboots know if there are any errors in your personal information; and

Keep A1 Uggboots up-to-date with changes to your personal information such as your name or address.

If you are a subscriber to one of A1 Uggboots’s online products or services, you may change your personal details by accessing the My Account section of the web site.