Shipping Policy

Articles will be packed and shipped within 1-2 days of receipt of your order, see below for transit times to your destination.

Shipping Rates	::Regular	::Delivery Times	::Express	::Delivery Times
::Australia	AU $15	5 Days	AU $20	2-3 Days
::United Kingdom	AU $28	7-14 Days	AU $45	3-7 Days
::Rest of Europe	AU $28	7-14 Days	AU $45	3-7 Days
::Japan	AU $28	7-14 Days	AU $45	3-7 Days
::USA	AU $28	7-14 Days	AU $45	3-7 Days
::Canada	AU $28	7-14 Days	AU $45	3-7 Days

International Orders
We offer you two (2) delivery options for international orders, Express Courier and standard air mail.

:: Express Courier delivery times will generally be 3-7 business days to most major cities.

:: Regular Air Mail delivery times will generally be 7-12 business days.

Please note that international orders may attract import duties/taxes and customs fees upon entering the country.
These fees/duties if applicable will vary from country to country and will also be imposed at different levels by different countries.

If unsure if your articles will be subject to import duties/customs fees please contact your local customs office/agency or postal authority for clarification.
Any such fees imposed on your goods are the sole responsibility of the recipient.

Domestic Orders
All domestic orders will be shipped using Australia Post Parcel service and will usually be delivered within 2-3 days to major capital cities.

Cancellations
Should you wish to cancel your order please contact us immediately. Once the order is shipped it cannot be cancelled.

As most orders are shipped within 1-2 days of order, any cancellations must be made immediately. All cancellations will attract a fee of $10 AUD to cover administration costs and transaction fees.

Returns Policy

Exchange:
So, if they don’t fit as expected, just contact us within 30 days of ordering the goods and we’ll provide you with a pair of new boots upon their return as long as they are in NEW condition and not worn in any way. You’ll need to send the items back to us (at your expense) and as soon as we’ve received the items we’ll send you a new pair. Please contact us to receive the Returns Form and ensure this is included on the exchange for processing.

Refunds
Contact us within 30 days of ordering the goods with a valid reason* and we will refund you. Any shipping or customs costs, duties or transaction fees are not refundable. You’ll need to send the items back to us (at your expense) and as soon as we’ve received the items we’ll credit your original method of payment (up to 30 days for International Orders). Your refund will be processed only if the boots upon their return are in NEW condition and NOT worn in any way.
(less any credit card transaction fees, usually these are around 3% and less 15% Re-Stocking Fee)

Cancellation:
You should contact us immediately at sales@a1uggboots.com should you wish to cancel any order placed that day. If the order has been processed we will refund your original payment method less $10AUD cancellation fee for the administration time to cancel the order.

If the order has already been dispatched you will ned to send your order back (at your expense) and will be subject to a 15% Cancellation charge.

*A refund WILL NOT be provided on the assumption they were a different brand, look or feel does not constitute "not as ordered" please contact us via e-mail prior to your purchase if you have any doubts or queries. We will not refund for reasons such as they do "not suit me" or "dont look good".

As they are made from a natural material please note slight colour variations from our images might occur.

Note: A1Uggboots.com reserves the right to update this policy at any time.